System status

As of 11:48 AM PDT
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Mortgage Analyzers (formerly AIQ)
1
Performance Issues
AllRegs Operating Normally
Data and Document Automation (formerly AIQ) Operating Normally
Data as a Service Operating Normally
Data Audit Services Operating Normally
Electronic Document Management Operating Normally
Encompass Operating Normally
Encompass Appraisal Center Operating Normally
Encompass Compliance Service Operating Normally
Encompass Consumer Connect Operating Normally
Encompass Data Connect Operating Normally
Encompass Data Connect Replication Operating Normally
Encompass Developer Connect Operating Normally
Encompass Docs Solution Operating Normally
Encompass Homepage Operating Normally
Encompass Investor Connect Operating Normally
Encompass Services and Partner Network Operating Normally
Encompass Title Center Operating Normally
Encompass TPO Connect Operating Normally
Encompass(Web Version) Operating Normally
Expedite Operating Normally
Fax Service Operating Normally
ICE Mortgage Technology Academy Operating Normally
ICE Mortgage Technology Resource Center Operating Normally
ICE Mortgage Technology Shop Operating Normally
ICE Product and Pricing Engine Operating Normally
Insights Operating Normally
Loan Center and eSigning Operating Normally
Mavent Compliance Service Operating Normally
Mortgage Returns and Encompass CRM Operating Normally
Simplifile Operating Normally
Surefire Operating Normally
Technical Support Online Chat Support Operating Normally
Technical Support Phone Support Operating Normally
Technical Support User Forums Operating Normally
TQL Encompass Service Operating Normally
Velocify Dial IQ Operating Normally
Velocify LeadManager Operating Normally
Velocify LoanEngage Operating Normally
Velocify Pulse Operating Normally
Service Status Feed 
  •   Operating Normally - Service operating normally
  •   Partner Service Disruption - Integrated Partner Issue
  •   Performance Issues - Service degradation or intermittent issue - some or all users may be impacted
  •   Informational - Service informational message available
  •   External Service Disruption - Service is unavailable for all users
  •   Service Disruption - Service is unavailable for all users
  • Informational Message Icon  Maintenance informational message available
  •   RSS feed available

System maintenance

ICE Mortgage Technology may be conducting scheduled system maintenance during the windows defined below. Access to Encompass®, Encompass® services, the Encompass Network™, ICE Data & Document Automation, Velocify®, Simplifile™ and Surefire℠ services may be unavailable during a maintenance window. (Please note, non-Production services may incur maintenance activity outside of these times).
ICE MT System Maintenance Aug 26 PDT
Informational Message Icon ICE MT System Maintenance Aug 28 PDT Informational Message Icon
Informational Message Icon ICE MT System Maintenance Aug 30 PDT Informational Message Icon
Informational Message Icon ICE MT System Maintenance Sep 02 PDT Informational Message Icon
Informational Message Icon ICE MT System Maintenance Sep 04 PDT Informational Message Icon
Informational Message Icon ICE MT System Maintenance Sep 06 PDT Informational Message Icon
Informational Message Icon ICE MT System Maintenance Sep 09 PDT Informational Message Icon
Informational Message Icon ICE MT System Maintenance Sep 11 PDT Informational Message Icon
Informational Message Icon ICE MT System Maintenance Sep 13 PDT Informational Message Icon

System messages

Upcoming ICE Mortgage Technology Holiday Closures
  • All ICE Mortgage Technology offices will be closed on the following dates. Customers who require assistance with business-critical issues may engage Customer Support via their normal after-hours process.
  • Please note: Cases submitted via the Resource Center outside of normal operational hours will be responded to on the next business day.
Martin Luther King, Jr. Day
  • Monday, January 20, 2025
Memorial Day
  • Monday, May 26, 2025
Independence Day
  • Friday, July 4, 2025
Labor Day
  • Monday, September 1, 2025
Thanksgiving Day
  • Thursday, November 27, 2025
ICE Company Holiday
  • Thursday, December 25, 2025
Latency Troubleshooting:
  • Please see Knowledge Article #23611for more information and guidance on troubleshooting Encompass.
RSS feeds are available to follow status changes for specific services.
  • The process for subscribing to an RSS feed is:
    • Right click on the RSS icon or button.
    • Select Copy Link Location to copy the URL of the feed.
    • Go to your RSS Feed Reader.
  • Paste the URL into your Feed reader.
    • Some RSS feed readers may have a different process to subscribe to feeds.
      • Some browsers have their own built in management of RSS feeds, eliminating the need for stand-alone RSS Reader software.
Note: Special Maintenance:
  • The designation "Special Maintenance" is to indicate that the maintenance schedule is occurring outside of our normally Scheduled Maintenance Windows.

Alerts

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